Welcome to Red Front's Online Shopping Service!
Have you ever wished you had an extra pair of hands? Red Front understands our customers have very active lives and we want to help. Although we can't actually help your children with their homework or clean out the garage, we can give you back the time you spend grocery shopping so you can use it in other ways.
Think about it. After a busy day, and with tomorrow's schedule not looking any better, you can simply pick up your phone or get on the Internet and order your groceries. That's it, we do the rest. No muss and no fuss. We will shop for your groceries and bring them to you, or you can stop by our store on your way home and we will put them in your car for you.
No need to worry about overripe melons, poor cuts of meat or whether the bread is fresh. As always, you can be sure you will receive the freshest and highest quality products available. A team of personal shoppers fulfills your order with the same care and attention to quality, just as if you were shopping at the store yourself.
Sign up for your shopping account today!
of the ordering process.
Guidelines for Online Shopping
Please read below first, then go on and choose the area you live in on the map.
Please only sign up for an account by clicking on an area on our map. If you sign up by entering a zip code, your account will only have the option for pick-up orders. If you have problems signing up for an account, please contact the store (540-434-0850) or hometowngrocers.com (877-933-3003).
In store pick-up and delivery for selected areas is available Monday-Friday from 8am-7pm. In cases of inclement weather, please check the news section on our website to see about delivery availability.
Orders for delivery and store pickup can be placed up to five days in advance. Same-day service is also available if you place a new order at least three hours before your selected delivery or pickup time. Our delivery windows are two hours, meaning your order will be delivered within two hours after the time you request or should be picked up at the store during the two hour period. Specific delivery requests (i.e. if you choose the 4:00 time and need it delivered after 5:15) and instructions can be made in the "My Notes" section of your order, we will do our best to fulfill those requests. Delivery orders placed for 6:00pm will be delivered between 6:00 and 7:00pm, and pick-up orders placed for 6:00pm must be picked up before the store closes. When choosing your delivery date and time please be sure to double check that you have selected the correct date. The days rotate on the chart, with the first available ordering day being the date in the far left column.
All orders require a $30 minimum order, excluding fees. The fee for orders picked up at our store is $4.95. The fee on delivered orders is $6.95 within the specified delivery area shown on the map. Orders placed with the HometownGrocers.com call center (877-933-3003) will have an additional $5 service fee.
Our Online Shopping Service requires that you or a responsible person be at the delivery destination at the scheduled delivery time to receive your order. Similarly, if you have selected store pickup, you or a responsible person must pick up your order at the scheduled time. Please double check your selected date and time when checking out. Orders which are not picked up within the 2 hour window or which are unable to be received upon delivery appointments will be subject to a $20.00 restocking fee. Redeliveries will be charged an additional $6.95.
If you opt to pick up your groceries at the store, we have a parking space reserved just for you! Simply come in to Customer Service and ask for your order. A store employee will be happy to put your order in your car for you. Or you can stay in your car and call the store (our phone number is on the parking sign) and let us know you've arrived and we'll bring the groceries right to your car.
Shopping online is virtually the same as shopping in our store. We offer thousands of items online at our in-store price. You can shop items from our weekly ad, noting that our new sale prices will not update on the site until noon each Wednesday. You will be charged the price that is on the site when you place your order. Please note that not all items found in our store are available with our online service, but you can place special requests for items not found on the site as you place your order. Some printed advertised specials and promotional offers including student discounts will not be available for online shopping orders.
Manufacturer's coupons may be used towards your order, coupons must be verified and collected by the delivery person or store personnel for pick-up orders.
We reserve the right to limit quantities. For large quantity orders, please call the store directly (540-434-0850) to insure item availability. All images are for illustration purposes only and may not represent the actual product. We reserve the right not to honor typographical pricing errors.
Only credit card payments are accepted at this time. The total amount you pay may differ from your checkout total due to out of stock items, substitutions, special request items or if you order random weight items.
Placing an order for someone else? We welcome orders where 1) the person receiving the delivery is not able to place orders online so someone else is placing the order for them and 2) an out of area relative or friend would like to send groceries to someone within the delivery area. This is a great use of this service, but here's a few things to keep in mind. When signing up for an account, please use the name and address of the person who will be receiving the delivery. You can use your e-mail address and phone number. If you are paying for the order, you will enter your name when you check out and provide credit card information. Please let us know that the order is being placed by someone other than the recipient by contacting the store or placing a message in the "my notes" section of your order. Also remember, we are not a "surprise" delivery service. Please let the person you are ordering for know to expect a delivery and be sure that someone will be at the address during the selected delivery time.
Have more questions? Call us at 540-434-0850.
For technical support, call 877-933-3003.
We currently support the following web browsers
Internet Explorer 5.5, 6x, 7x and 8x
Netscape Navigator versions 7.x and 8.1
Mozilla FireFox version 1.5 and up
MacIntosh OS.x - Mozilla FireFox
America Online 4.0 and up
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